Internet Troubleshooting
Ahousaht offers Telus wi-fi for the community. Kayla Little manages all set-ups, hook-ups and payments for the wi-fi.
Ahousaht "sells" the internet from the microwave transmitter just outside T-Bird Hall to your house or business. The modem that connects to the wall is the end of that service.
Whatever devices are connected to the modem is your responsibility. These devices include a wifi router, other computers, TVs etc)
Internet slow downs can be caused by the number of devices connected to your wifi, how many people have passwords to your wifi, and what kinds of things you are doing with the wifi. Some wifi routers are better than others. Each wifi router has settings that can also improve and hinder your usage, and are up to you to set.
For example Netflix, streaming video and gaming takes up alot of bandwidth. The more people use this in our village the more the internet will slow down. Test this by seeing what kind of speeds you get in the morning or just after lunch vs in the middle of the evening.
We recommend unplugging the main router modem from the wall, let it reset for 5 minutes then plug it back in. Whatever other devices are connected to the modem router, like a WiFi router, also unplug, reset and plug back in. Calling the toll free support number will likely result in them telling you this same information.
Ahousaht "sells" the internet from the microwave transmitter just outside T-Bird Hall to your house or business. The modem that connects to the wall is the end of that service.
Whatever devices are connected to the modem is your responsibility. These devices include a wifi router, other computers, TVs etc)
Internet slow downs can be caused by the number of devices connected to your wifi, how many people have passwords to your wifi, and what kinds of things you are doing with the wifi. Some wifi routers are better than others. Each wifi router has settings that can also improve and hinder your usage, and are up to you to set.
For example Netflix, streaming video and gaming takes up alot of bandwidth. The more people use this in our village the more the internet will slow down. Test this by seeing what kind of speeds you get in the morning or just after lunch vs in the middle of the evening.
We recommend unplugging the main router modem from the wall, let it reset for 5 minutes then plug it back in. Whatever other devices are connected to the modem router, like a WiFi router, also unplug, reset and plug back in. Calling the toll free support number will likely result in them telling you this same information.
